Refund policy

1. Right of withdrawal from the contract

If you are a consumer, you have 14 days to withdraw from the contract without giving any reason. The period starts on the day you received the goods. If your order was delivered in several parcels, the period starts when you receive the last one.

To meet the deadline, it is enough to send your statement before the period expires. You do not need to wait for our approval: withdrawal is your right, not a request.

2. How to request a return

The easiest way to request a return is through your account: log in using the account icon in the top right corner of the page, open the order and select the return option.

You can also write to sklep@chigee.pl. You may also use the model withdrawal form, which you will find at the bottom of this page and in point 13 of the Terms and Conditions, but this is not mandatory. A clear statement that you are withdrawing from the contract is enough.

Please contact us before sending the parcel back, as this helps us identify it faster and refund your money sooner. However, not notifying us in advance does not deprive you of your right to withdraw from the contract.

3. Sending the goods back

Send the goods back within 14 days of the day you withdrew from the contract, to the following address:

Bramowe.pl sp. z o.o.
ul. Mazowiecka 52-68
87-100 Toruń
Polska

You bear the direct cost of returning the goods. This does not apply if the goods are defective or we sent you a different product from the one you ordered. In that case, we cover the cost of return shipping.

4. Condition of returned goods

You can examine the goods just as you would in a physical store: unpack them, look at them and check that they work. This does not take away your right to return them.

However, you are liable for any diminished value of the goods if you used them beyond what was necessary to establish their nature, characteristics and functioning. In that case, we may reduce the refund amount.

If you have the original packaging, please send the goods back in it, as it protects them better in transit. However, not having it does not prevent us from accepting the return.

5. Refunds

We refund your money no later than 14 days from the day we receive your statement of withdrawal from the contract.

We refund the price of the goods and the cost of delivering them to you, up to the cost of the cheapest standard delivery method available in our store. If you chose a more expensive delivery option, we do not refund the difference.

The refund is made using the same payment method you used for the purchase, unless you agree to a different method that does not involve any costs for you.

We may withhold the refund until we receive the goods back or until you provide proof that you have sent them back, whichever comes first.

Please note that it may take a few extra days for your bank or card issuer to process the transfer. If 14 days have passed since we issued the refund and the money has not arrived, write to sklep@chigee.pl.

6. When the right of withdrawal does not apply

The right of withdrawal from the contract does not cover, among others:

  • goods that are not prefabricated, made to your specifications or intended to meet your individual needs;
  • audio recordings, video recordings and computer software supplied in sealed packaging, if the packaging has been opened after delivery;
  • digital content not supplied on a tangible medium, if its supply began with your express consent before the end of the withdrawal period and after you were informed that you would lose this right;
  • goods supplied in sealed packaging which cannot be returned once opened for health protection or hygiene reasons.

The full list of exceptions can be found in point 8.9 of the Terms and Conditions. If you are not sure whether your return qualifies, write to us before sending the parcel back.

7. Damage and complaints

A return and a complaint are two different paths. A return applies when you simply change your mind about the purchase. A complaint applies to goods that are defective or do not match your order.

Check the shipment on delivery. If the parcel is damaged, report it to the courier immediately and have a damage report drawn up.

If the goods turn out to be defective or damaged, or you received the wrong product, write to sklep@chigee.pl. We respond to complaints within 14 days at the latest. The detailed complaint procedure is described in point 6 of the Terms and Conditions.

8. Business orders

The right to withdraw from the contract within 14 days is available to consumers. The rules for returns and complaints for customers who are not consumers are set out in point 9 of the Terms and Conditions.

9. Contact and full terms

For returns and complaints, write to sklep@chigee.pl.

The information above describes how we handle returns. The full terms, including the model withdrawal form, can be found in the store's Terms and Conditions.

10. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To:
BRAMOWE.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Mazowiecka 52-68, 87-100 Toruń
chigee.pl
sklep@chigee.pl

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.